Chronicles of a Happy Customer: From Kitchen to Couch

Who doesn’t love having the best customer experience from their favourite brands?

Customers always crave for the best experience possible. That is because they are sold on the brand’s product and have built that emotional attachment around it.

It is even more apparent in the restaurant industry where customers tend to have favourite restaurants and diners where they are guaranteed to get the very best of their favourite meals. You won’t want to compromise the sensation that comes from those meals you love for anything, would you?

The restaurant industry is constantly evolving, and so too is customer behaviours. As, online orders and takeout have taken centre stage and become a staple, so as customer behaviours continue to evolve. The busier customers get in their daily activities, the more the need for online delivery services.

From Kitchen to Couch — Evelyn’s Experience

As a senior-level career woman and mother, Evelyn’s has quite a lot of responsibilities. She has to juggle with tasks, meetings and deadlines at work as well as taking care of her three kids and cooking for her family. All these tasks are obviously too much for Evelyn to handle.

In order to shed some workload, Evelyn decides to contract a food vendor on Eazzy Eats to handle her family’s weekly food needs. She uses Eazzy Eats because she has previously purchased meals from vendors on the platform and she was satisfied with the quality of their service.

As depicted in Evelyn’s experience, the perceived value and experience a customer has when using a brand goes a long way in determining how more they are likely to use it, and ultimately, refer it to others. It is not any different in the restaurant industry where timeliness and speed to having an order processed are some essential features. According to a report when receiving an online order, guests ranked speed as the most important, followed by value, and then the quality of the food.

Eazzy Eats is playing a pivotal role in the food ordering and delivery ecosystem in several ways:

• Bridging the gap between restaurants and customers by connecting them to their preferred meals whenever, and wherever. Digital ordering and delivery have grown 300% faster than dine-in traffic since 2014. The Eazzy Eats platform takes away the burden of indecision as there are a variety of restaurants offering a wide range of services right at your fingertips.
• With a user-friendly interface and an easy-to-use app, a user has nothing to worry about as the Eazzy Eats takes care of everything right from when the offer is made till it is delivered to the customer in a safe and secured manner.
• Customers on the Eazzy Eats platform don’t have to go out of their way or their busy schedule to enjoy their favourite meals as they can order for it from the comfort of their home or office.
• More so, with the increasing warning signs of a second wave of the Covid-19 pandemic, residents in Lagos will have one less reason to worry about as they can safely practice social distancing by ordering their meals online by downloading the Eazzy Eats app for Android and Apple phones.

Online food ordering has innovatively changed the narrative of how customers of the industry can enjoy their experience. It makes the customer journey a memorable one as it is seamless, fast, and their preferred meals get delivered to them whenever, wherever.